Live Help Software


Pricing Info
Price per month $95.00
Operators, departments and users Unlimited
Websites (use the software on all your sites) Unlimited
Set-up fee $0

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Live Help Benefits:

Increase Sales - by providing real time assistance with live help software, you can resolve issues at the point of sale enabling customers to complete their purchases. Site Person live chat software also allows you to sell additional products and services by offering special deals and cross selling.

Reduce Costs - online, your operators can handle multiple calls concurrently while at the same time not incurring phone charges.

Increase Customer Satisfaction - by providing real human interaction and instant problem resolution with live help software on your website, customers have a positive experience and are much more likely to return when making future purchases.


Features
Online/Offline status & messaging system
Web based or window based admin
Customizable buttons with status
A Q & A tab (optional)
Visitor chooses department
No installation needed (small HTML code only)
Chat Operator Convenience
Sound alerts
Visual alerts
Canned greetings and URL's
Typing preview, while user is typing
Multiple chat sessions
Chat transfer to other operators
Operator to operator chat
Operator conference
E-Mail signature
Chat Customer Convenience
E-mail chat transcripts
Print chat transcripts
Push web pages (operator to visitor)
Safety Features
SSL secure chat

Tracking Abilities
Visitor history/transcripts
Track visitor refer (i.e. Search Engine)
Live keywords
Track visitor footprints
Rename user IP to name and email
Traffic Monitoring Abilities
Real time visitor monitoring
Proactive invitation
"Who Is" browser lookup

Capture of visitor data

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